Question 1

How fast is delivery?

Accepted Answer

EU orders ship within 24–48h via DHL Express and typically arrive in under 48 hours, fully tracked.

Question 2

Is packaging discreet?

Accepted Answer

Yes — neutral packaging, no indication of contents, name and address only, plus return address. Cooled where needed.

Question 3

What if customs seizes my order?

Accepted Answer

With Shipping Protection: if your order is not received within 21 days from dispatch, we resend it.

Question 4

Can I cancel my order?

Accepted Answer

Only while in processing — contact us immediately. Once dispatched, no changes. Most orders dispatch within 24–48h of payment.

Question 5

How is purity verified?

Accepted Answer

Every batch is analysed by independent third-party HPLC for purity and identity; purity is ≥99%. The COA for every lot is published in our COA Library — match the lot number on your vial to the report.

Question 6

How should I store peptides?

Accepted Answer

Lyophilized: cool (2–8 °C), dry, protected from light; refrigerate after reconstitution; −20 °C for long-term.

Question 7

Can I test your products independently?

Accepted Answer

Absolutely — we publish COAs and encourage third-party testing (mass-spec, HPLC, AAA).

Question 8

How do I reconstitute a vial?

Accepted Answer

Add bacteriostatic water slowly along the vial wall; swirl gently; never shake. Long-chain peptides may need a small quantity of dilute (~10%) acetic acid.

Question 9

Pen or vial?

Accepted Answer

A vial is lyophilized powder you reconstitute yourself for full control of concentration; a pen is pre-filled with a click-dosing mechanism.

Question 10

What is the GLOW blend?

Accepted Answer

GHK-Cu + BPC-157 + TB-500 + KPV in one vial — the four most-studied skin/repair/inflammation peptides.

Question 11

Can I return my order?

Accepted Answer

All sales final.

Question 12

How do I pay?

Accepted Answer

Card, bank transfer, and crypto (BTC/USDT). Instructions are shown at checkout; international bank transfers may take 2–3 days to clear.

Question 13

Are these products for human use?

Accepted Answer

No. All VALEN LABS products are supplied exclusively for laboratory and research purposes and are not intended for human consumption.

Question 14

Do you give dosing advice?

Accepted Answer

No — as a research-only supplier we do not provide usage or dosage guidance. Product pages link to published research-protocol references for laboratory use.

Question 15

Is it legal to order?

Accepted Answer

We supply research compounds only, in line with applicable regulations. You are responsible for confirming legality in your jurisdiction before ordering.

FAQ

Orders & Shipping

Purity & Lab Testing

Product Info

Payments & Delivery

Legal & Compliance